Refund and Returns Policy

Web Site Terms and Conditions and Data Protection Statement
tidmastownsend.co.uk

Thank you for using the tidmastownsend.co.uk website. We are committed to providing excellent service. We also welcome any comments or suggestions on our website and the service provided. Please contact us at sales@tidmastownsend.co.uk

Terms & Conditions

Our terms and conditions apply to all transactions on the tidmastownsend.co.uk website and are set out below. Please read through these carefully before placing your order. Please also read our Privacy Policy regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Delivery charges and estimated timescales are specified in the Ordering & Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Tidmas Townsend and its Directors are not responsible for consequential loss as a result of delayed delivery or non-delivery of goods.

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by any method specified in the Order & Delivery section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Delivery to an address other than the cardholder’s address will be at our discretion. We reserve the right to ship orders to the cardholder’s address only.

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

Product Guarantee

In the unlikely event that you receive faulty or damaged goods, please contact us at sales@tidmastownsend.co.uk with your order number and one of our team will aim to contact you within 24 hours.

Ordering & Delivery

All delivery charges for your order are calculated in the checkout section of the website once full delivery address details have been given. We aim to dispatch all orders within 24 hours with confirmation of your order status, delivery estimate, and tracking information being provided by email.

Should you require any further information please email us at sales@tidmastownsend.co.uk

Distance Selling Refund Policy

Under the Distance Selling Regulations, you have the right to cancel your purchase and receive a refund from the point that the order was placed up until seven days after receipt of the goods.

We will offer refunds to customers that return goods they deem to be either damaged or faulty on arrival once they have contacted a member of our team. This contact must be made within seven days of delivery

We will refund your money within 30 days of your refund request or return of goods as applicable. The cost for returning the goods must be met by you.

Refunds will be made via the original payment method. Monies will be returned only to the card used for the purchase of the goods. Return of funds may take up to 5 days from the date of issue

Please note we can only accept returns from customers that have first contacted us to request a return. Please do not just post goods back to us without first sending a returns request to returns@tidmastownsend.co.uk. We will then issue you with a returns number which must be included with your package to ensure we can effectively process your return. For more information on returns, please see our returns page

The tidmastownsend.co.uk website is operated by:

Tidmas Townsend Ltd, Registered in England & Wales No. 00603950. Registered Address: The Warehouse, Dower House Farm, Possingworth Lane, Blackboys, East Sussex, TN22 5HJ

No part of this website may be copied, published, broadcast, or adapted in any way without our prior written consent.

Information Provision

Information provided in any area of the website or by email response is for general guidance only. We will take all reasonable precautions to ensure that the information is accurate and up to date. However, no liability can be accepted by tidmastownsend.co.uk Limited or its Directors for loss, damage, or injury caused by any errors in, or omissions from, the information given.

Pictures provided as part of the product information or in any other area of the website are for visual effect only and are not intended to assist in identifying the correct product.

Links to External Web Sites

This website includes links to other external websites, which are provided to help you find additional information quickly and easily. tidmastownsend.co.uk accepts no responsibility for the content of such websites. Any comments or complaints about any of the links from our site should be e-mailed to sales@tidmastownsend.co.uk

Data Protection

Shopping on the internet will require you to provide us with your name and address and other relevant information. Personal information provided by you, and any other information relating to you, will be held by Tidmas Townsend and if you have indicated your acceptance, may be used for marketing purposes, including market research, or occasionally shared with other organisations in the prevention of fraud. Please see our Privacy Policy for full details.

Anti Viral Software

We have made every effort to check and test material at all stages of production. But it is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption, or damage to your data or your computer system which may occur whilst using material derived from this website even if we have been advised of the possibility of such loss, disruption or damage.

Use of our website

You agree not to use this website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person.

You agree that your use of this website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information that is defamatory, obscene, or in violation of trade secrets. You will not modify, transmit or copy, works from or sell or transfer any products or services you may obtain from this website and your use of the website will not violate the intellectual property rights of any person.

You acknowledge that messages sent over the Internet cannot ever be completely secure as they are subject to possible interception or loss or possible alteration, that we are not responsible for them and will not be liable to you or anyone else for any loss or damage or otherwise in connection with any message sent over the Internet. We assume no responsibility whatever for the accuracy, timely delivery, security, or processing of any transmission made via the internet involving persons or computer systems, including credit card or other personal information.

You agree to indemnify and hold us harmless against all claims, liabilities, losses, damages, costs, and expenses incurred or suffered by us by reason of any breach of the responsibilities set out above.

You will be responsible for charges and all of the costs and liabilities arising out of your use of this website. You are deemed to be fully authorized to use the credit card with which you make any payments and you will indemnify us and hold us harmless against all claims, liabilities, losses, damages, costs, and expenses incurred or suffered by reason of any breach of the agreement set out herein.

You acknowledge that we have the right at our sole discretion to deny you access to this website or any portion thereof without notice.

Warranty and Liability

We give no warranty of any kind whether express or implied as to the operation of the website, the accuracy of the information, or the products or services referred to on the website. All warranties are excluded as far as permitted by law. Neither we nor any third party will be liable for any losses or damage that may result from or as a consequence of the use of the website.

Omission by us to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by us in writing. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions.

To the extent permitted by English law, and excluding liability for death and personal injury, neither we nor any distributor company shall be liable to any person for any loss or damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any inaccuracies in, or omissions from the information which it contains or any delay or inability to use this website or from any access to any other material on the internet via links from this website. Our inclusion of hyperlinks does not imply any endorsement of the material on the third-party website or any association with the operator of that third-party website. You should direct any concerns regarding any external link to the site administrator or the webmaster of such site.

We disclaim any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website.

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